System Requirement: Windows 98 or greater, Internet Explorer 4.0 or greater (with javascript and flash)

•	Trouble Completing Online registration form
•	Trouble submitting the Pre- or Post-test
•	Trouble viewing online modules (FIRST and IFIRST)
•	I am trying to view an Impatica movie but nothing is playing. I know that my web browser is Java enabled. What could this be?
•	How do I know if I have Internet Explorer 4.x or greater?

Trouble Completing Online registration form:

Upon completion of the pre-test you should be immediately transferred to a page where you will see a status bar with an “Available” link under the heading "Content." If you do not see this page, your test submission was not successful.

Here are some suggestions that may help if you have a problem submitting the pre-test:

Open the browser (Internet Explorer)
Go to “Tools” > Internet Options>Security.
Change security setting from “High” to “Med-Low”.
Once registered, change settings back.

Trouble submitting the Pre- or Post-test:

You need to enable JavaScript on your computer.

To verify if this is the case, do the following in Internet Explorer:

Select the Tools Menu -> Internet Options -> Advanced Tab

Once you are in the Advanced Tab of the Internet Options dialog box, scroll down to the setting for: Microsoft VM.

To enable the Microsoft VM check the "JIT compiler for virtual machine enabled" checkbox, this requires a restart of the browser, not the computer.

You can also opt to select the "Java console enabled" checkbox which will allow you to see any error messages that may be produced by the Microsoft VM.

Alternatively, if you have the Sun version of Java then find the Java (Sun) entry in the list and check the "Use Java 2 v(version number) for <applet>" checkbox, this requires a restart of the browser, not the computer.

If you do not see either of these option listed, then you do not have Java installed. Please refer to Cause #1 above.

Netscape and Opera ship with Java but it needs to be explicitly selected for installation during the browser installation.

return to top

Trouble viewing online modules (FIRST and IFIRST):

When I try to view an Impatica presentation I only see a gray box with a red X in the corner. Why is this happening?

There are four possible reasons for this result:

Cause #1:
The most likely reason for this behavior is that you do not have Java installed on your computer.

You can download and install Sun's Java Runtime Environment (JRE) at this address:

http://www.java.com

Cause #2:
Another possible cause for this behavior is that you do not have Java enabled on your computer.

To verify if this is the case, do the following in Internet Explorer:

Select the Tools Menu -> Internet Options -> Advanced Tab

Once you are in the Advanced Tab of the Internet Options dialog box, scroll down to the setting for: Microsoft VM.

To enable the Microsoft VM check the "JIT compiler for virtual machine enabled" checkbox, this requires a restart of the browser, not the computer.

You can also opt to select the "Java console enabled" checkbox which will allow you to see any error messages that may be produced by the Microsoft VM.

Alternatively, if you have the Sun version of Java then find the Java (Sun) entry in the list and check the "Use Java 2 v(version number) for <applet>" checkbox, this requires a restart of the browser, not the computer.

If you do not see either of these option listed, then you do not have Java installed. Please refer to Cause #1 above.

Netscape and Opera ship with Java but it needs to be explicitly selected for installation during the browser installation.

Cause #3:
The third possibility is that you have both Microsoft's and Sun's versions of Java installed and enabled on your computer and they are conflicting with one another.

To solve this issue, follow the steps in Cause #2 and select only one version of Java to use; Sun's or Microsoft's.

Cause #4:
The final possibility for this behavior is that your version of Java may be corrupt.

To solve this issue, uninstall your current version of Java (if possible) and then download a new version from Sun following the instructions contained in Cause #1.

return to top

I am trying to view an Impatica movie but nothing is playing. I know that my web browser is Java enabled. What could this be?

Your web browser has a storage facility on your hard drive that stores graphics and text from web sites that you visit. This storage facility is called the cache, or Temporary Internet files. The reason web browsers have a cache is that it is quicker and easier to load images, etc. from cache on your hard drive than downloading them again. Over time, your browser's cache gets full and the information gets outdated. This can cause problems with Java applets that can result in your Impatica presentation freezing or not playing at all. The solution to this is to clear cache and reload the page. If this does not work, try clearing your cache, closing your browser and then revisiting the page.

How do I know if I have Internet Explorer 4.x or greater?

1. Select View (or Tools if you are using IE 4x), then click Internet Options.
2. Select the General Tab.
3. Click on the Delete Files button to clear the cache.